077: Conflict Resolution for People Who Hate Conflict with Josh Mauldin

User Defenders podcast
077: Conflict Resolution for People Who Hate Conflict with Josh Mauldin

Josh Mauldin shows us how resolving conflict not only makes us better humans, but better designers. He challenges us to approach conflict with a growth mindset and the question, “What can I learn from this?” to help us become less anti-conflict and more pro-resolution. He articulates the difference between healthy and unhealthy conflict and teaches us why healthy conflict is good and even worth pursuing. He reminds us that it all comes back to empathy which does not mean agreeing with someone, but making an active effort to understand where they’re coming from. He also reveals how embracing conflict is the catalyst for building the best teams, the best products, and the best you.

Joshua Mauldin is Director of Design at Artium and an expert who speaks all over the world on conflict resolution. He is currently writing a book on the subject. He’s also written and spoken extensively about design for Smashing Magazine, O’Reilly Media, and more.

Joshua loves approaching design with as much curiosity and humanity as he can muster. Also, he’s a big fan of dogs. Cats, too. But mostly dogs.

His nickname in high school was Gumby because he could tie himself into a pretzel and jump rope with his arms.

  • How Long Have you Been Thinking About Conflict Resolution? (4:38)
  • Has Team Conflict Increased Since We’ve Gone Remote? (9:48)
  • How Can We See Past the Emoji’s? (13:53)
  • What Does Your Conflict Resolution Framework Look Like? (18:54)
  • How Does Your Cranky Conclusions Approach Work? (20:53)
  • Conflict Resolution for Leaders (28:14)
  • How Do You Address Conflict with Your Leadership? (32:08)
  • What’s the Difference Between Healthy and Unhealthy Conflict? (35:10)
  • How Does Healthy Conflict Create Better Products? (38:28)
  • Is Agile a Double-Edged Sword When it Comes to Team Conflict? (41:20)
  • Design Superpower? (46:13)
  • What’s Your Design Kryptonite? (47:08)
  • UX Superhero Name (47:57)
  • Habit of Success (48:36)
  • Invincible Tool or Resource (49:26)
  • Best Advice (54:11)
  • Connect & Keep Up (55:44)

Continue reading 077: Conflict Resolution for People Who Hate Conflict with Josh Mauldin

074: Designers, Mind Your Business with Pek Pongpaet

User Defenders podcast
074: Designers, Mind Your Business with Pek Pongpaet

Pek Pongpaet teaches us how to be business-minded designers. He reveals how designers with business knowledge and more tools in their tool belt will get hired more often than ones without and with less. He shows us how to get a seat at the table while challenging us to count the costs of actually having one. He motivates us to measure and quantify our designs. He also inspires us to get out of our comfort zones and talk to other disciplines and become consumers of information in the area(s) we desire growth in.

Pek Pongpaet is the Managing Partner at Chicago-based studio imPekable. He crafts outstanding mobile and web products for clients that include Google, HP, Motorola and Groupon to name a few. He’s quite the ninja…literally. He’s an actual motion capture model in the Mortal Kombat games. He’s one of the rare and coveted breeds we would call a unicorn, but he would call a Diviner (Developer/Designer). One of the things you may not see on his resume is his experience working as a stock photography model.

  • Why Should We Listen to Pek? (05:04)
  • Why Should Designers Understand Business More? (7:07)
  • How Do I Begin to Care More About Business? (11:05)
  • How Do I Learn More About the Business Model? Who Do I Talk To? (14:22)
  • How Can Designers Influence Product/Business Strategy and Quantify Their Work? (16:52)
  • How Do I Know That Something I Designed Achieved Its Business Goal? (20:18)
  • What Do You Look For In a Designer When Hiring? (24:50)
  • Why You Should be Best Friends with Your Analytics Person/Team (26:20)
  • How Can Designers do a Better Job Communicating the Business Value of Design to Non-Believing Stakeholders? (30:21)
  • How Does a Designer Get a Seat at the Round Table? (33:29)
  • What’s Your Best Advice for Designers Wanting to Grow in Business Side of Design? (40:45)
  • Best Way to Connect and Keep Up? (45:45)

Continue reading 074: Designers, Mind Your Business with Pek Pongpaet

072: Everyone’s a UX Designer with Jared Spool

User Defenders podcast
Land a Job in UX
072: Everyone's a UX Designer with Jared Spool

Jared Spool has been doing and defining UX long before many of us existed and/or even knew what it was. He invites us in to hear his fascinating yet seldom discussed UX origin story. He reveals how and why we’re all UX designers. He demystifies the arduous and often frustrating process of landing a job in UX. He articulates what it means to learn how to learn. He addresses the important, but oft-forgotten business part of the design business. He also inspires us to be great design leaders by illustrating what one actually looks like.

Jared M. Spool is a Maker of Awesomeness at Center Centre – UIE. Center Centre is the school he started with Leslie Jensen-Inman to create industry-ready User Experience Designers. UIE is Center Centre’s professional development arm, dedicated to understanding what it takes for organizations to produce competitively great products and services.

In the 43 years he’s been in the tech field, he’s worked with hundreds of organizations, written two books, published hundreds of articles and podcasts, and tours the world speaking to audiences everywhere. When he can, he does his laundry in Andover, Massachusetts.

A little known fact about Jared is he didn’t graduate high school or go to college, yet now he runs one of the leading schools for UX designers. He’s also an amateur magician.

  • Jared’s Compelling UX Origin Story (5:56)
  • How Do You See the UX Job Landscape Evolving? (14:50)
  • UX’ers Have to Do What We Promised (17:31)
  • Is Everyone a UX Designer? (24:57)
  • If Design is a Team Sport, How Does the Team Win? (35:30)
  • What Makes a Great Design Leader? (38:40)
  • The Most Important Thing Designers Should be Learning (46:22)
  • Best Advice for Designers Trying to Break In and Getting Rejected? (52:10)
  • UX Superhero Name (1:09:23)

Continue reading 072: Everyone’s a UX Designer with Jared Spool

050: We Can Be Heroes with Jason Ogle

User Defenders podcast
050: We Can Be Heroes with Jason Ogle

Jason Ogle shows us how we can all be design superheroes with the right mindset. He reveals how grit trumps talent, every day. He reminds us of the peril that bad leadership and ego can have on a team and organization. He challenges us to never stop fighting for our users. He also inspires us to be a catalyst for our community.

Jason Ogle is human, not dancer. He fails early, and learns often. He’s a growth-minded, avid reader and listener whose vehicle is a rolling university, and a biz-minded, strategic designer who loves to make life better for his users. He’s a passionate user defender who fights for the users who are victims of bad design decisions. He’s an influential podcaster who uses the enchanting magic of audio to inspire and equip an audience of hungry and ambitious designers. He’s an evocative (often contrarian) writer who believeth in the power of the written word. He’s a self-aware and highly empathic servant-leader who believes that humans are so much more than resources. He’s also a loving husband, father of seven (one’s in heaven), and thankful believer who has a personal relationship with the Creator of the Universe. Fun fact: He once had to get a manicure to be a hand-model for a tech ad, and he has a rare essay titled “Altars of Satan” given to him and signed by Eldridge Cleaver.

  • Secret Identity (6:49)
  • Origin Story (11:14)
  • Biggest Superhero (21:31)
  • Biggest Failure (28:51)
  • Awkward Testing Story (35:06)
  • Design Superpower (40:35)
  • Design Kryptonite (43:04)
  • UX Superhero Name (49:16)
  • Fights for Users (57:09)
  • Habit of Success (61:28)
  • Recommended Book (67:10)
  • Best Advice (69:58)

Continue reading 050: We Can Be Heroes with Jason Ogle

041: Everything’s Terrible, and That’s Great with Matt Griffin

User Defenders podcast
User Defenders podcast
041: Everything's Terrible, and That's Great with Matt Griffin

User Defenders

Matt Griffin shows us how empathy and sensitivity to the world around us is the key to great design. He teaches us how as a leader, the worst decision is no decision. He explains how hands are his most invincible UX resource or tool. He also inspires us starting out to take ‘every damn opportunity we can get’.

Matt Griffin is a designer and founder of Bearded and Wood Type Revival, and the director of What Comes Next is the Future, a documentary film about the web. He’s a speaker, writer, and an avid advocate for collaboration in design. He’s also a letterpress printer, and one of the creators of Wood Type Revival, a project which seeks out lost historic wood type and converts it into digital fonts for modern designers. Matt lives in Pittsburgh, Pennsylvania with his wife Elizabeth, and his son Argus. Previous to entering the world of design, Matt was an active musician (drums, mostly). He toured all over and played on a fair number of records. His band in college got kind of famous in Japan.

  • Secret Identity (4:46)
  • Origin Story (7:18)
  • Bearded Closing its Doors (17:04)
  • Biggest Failure (31:45)
  • Awkward Testing Story (43:21)
  • Design Superpower (45:44)
  • Design Kryptonite (46:54)
  • UX Superhero Name (50:07)
  • Fights for Users (51:48)
  • Habit of Success (63:25)
  • Invincible Resource (65:22)
  • Recommended Book (70:54)
  • Best Advice (78:12)

Continue reading 041: Everything’s Terrible, and That’s Great with Matt Griffin